Delta Airlines wasn’t my family’s first choice in airlines for the longest time. When anyone flew, it was Northwest Airlines, the Minnesota-based carrier. After Delta acquired NWA in 2010, it was decided that if we were ever to fly, they were the next best thing.
And they are.
Some people fly price, others fly experience. As a somewhat (very) nervous flyer, I fly confidence, and there are five reasons why Delta gets my trust.
1.) THEY ARE COMPASSIONATE
As I have said, I am NOT a good flyer. So when my first flight ever was delayed and I had to shift my flight schedule, I also had a shift in seat from aisle to window. This was devastating. The last thing I wanted to do was watch us take off to our most certain demise. I asked two Delta flight attendants at the gate if there was anything we could do, and they made it happened. They actively sought out someone who would change seats with me so I didn’t have to sit next to the window. Obviously we didn’t meet our maker on that flight, and I have since warmed up to the window. So, progress.
2.) THEY ARE MORE THAN FAIR
My most recently rescheduled trip was purchased with an expired eCredit from a previously botched adventure (I am having a heck of a time getting out of the country. In light of the whole COVID-19 situation, they are allowing me to still apply that credit to another trip. This wasn’t the first time they have treated me with grace in the face of disaster. In 2016, I was supposed to fly to Israel when an ISIS-related act of terrorism grounded most flights into and out of New York airspace, including mine that was to depart Minneapolis-St. Paul. There was a chance I would miss my connecting flight to Tel Aviv; my reservation specialist did everything she could to reroute me, but when none of the options worked, she offered a full and total refund. Neither one of these scenarios required these actions—I canceled my trip before Delta did in both cases and therefore they had every right to tell me “too bad, so sad”—but they didn’t. They made it easy for me to move onto the next grand plan (which will always include them because of their kindness).
3.) THEY TREAT CUSTOMERS LIKE FIRST CLASS (EVEN IN ECONOMY)
When I call Delta Customer Service, the recorded voice knows my name. They allow for callbacks rather than waiting in line. When you make contact with a reservation agent, they greet you directly without clarification of who you are. This is all before even stepping foot into the plane. For me, customer service is absolutely everything, and I feel so catered to by Delta’s agents, and they no real reason to treat me well (I don’t fly often, I barely use my Skymiles card, I’ve never flown any class higher than Economy Comfort. But yet, I always feel like I was the most important person ever after I hang up. That means the world to me, and that’s what makes me loyal to any brand (especially this one).
4.) THEY ARE A TRUE FAMILY
Not everyone gets to see this like those of us in northern Minnesota do, but Delta is a legitimate family, and they bring their flyers into the brood, too. The local reservation center located in Chisholm, Minnesota, is the coolest bunch of people. They are fun, funky, spirited, and a treat. As a teacher in the area, I have encountered them on several occasions, and each one is a treat (sometimes they even bring treats). I don’t believe the camaraderie shown online is just a show; I think it is a reality of life with Delta. There’s that terrible saying “Happy wife, happy life.” “Content attendant, forever dependent” could be a saying of how Delta must feel in regards to their employees and the impact their happiness has on the company (but I hope not, because that saying is terrible. I regret having typed it…).
5.) THEIR SAFETY VIDEOS ARE AMAZING
If you haven’t frequently flew Delta or have searched “Delta Safety Video” at YouTube, you should do one or the other (or both). They are so creative and entertaining while still calming nerves and conveying their message. It makes the flight experience that much more enjoyable (and safe).
There are more than five reasons—I didn’t even touch on the Bischoff Cookies or the uniforms so on-trend I wish I had a couple hanging in my closest. But these are the big ones. While this might not be everyone’s Delta experience, this is mine, and it is what keeps me climbing with them.
Kayla Lee is a Minnesota-based wedding and elopement photographer. She provides services to elegant, authentic, sentimental couples who not only choose their own adventures, but also live them to the fullest!
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